Returns & Exchanges

At Plug, we stand by the quality of our tech with a 30-day risk-free return policy on all certified electronic devices. If you are not completely satisfied with your purchase, we provide a streamlined process for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare Your Device

  Factory reset your device to remove all personal data and disable 'Find My' or activation locks to ensure we can process your return.

• 3.
  Pack and Ship

  Securely package the device in its original box and attach the prepaid shipping label provided via our portal to any authorized drop-off location.

• 4.
  Inspection and Refund

  Once our technicians verify the device's condition, your refund or replacement will be processed within 3-5 business days to your original payment method.